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The Tourvest Inbound Operations Full Destination Management
Manual has become an indispensable part of the Tourvest Inbound
Operations customer service offering and is the key tool for
the distribution of tariff information to our client base. The
manual has been used successfully by all Tourvest Inbound Operations
customers for five years and it remains the best tariff manual
in the market.
The manual includes detailed service tariffs for South Africa,
and basic services for Botswana, Zambia and Zimbabwe. All the
accommodation services are listed on one sheet, making it easy
to find the accommodation services you are looking for. User-friendliness
and content is vitally important to the quality of the document
and is always a key factor in the continuing development of
the Full Destination Management Manual.
Tariffs included in the Full Destination Management Manual for
each of the regions include accommodation, scheduled escorted
tours, vehicle rental, self drive itineraries, transfers, trains,
value added products, packages and unique destination products
such as the Free & Easy voucher pass system.
The Full Destination Management Manual is constructed in Microsoft
Excel, which provides the most widely accepted platform from
which to implement the manual. The Full Destination Management
Manual is available for distribution via the Internet making
it globally available to all our customers. Users with Microsoft
Excel do not require any additional software to be installed
and the manual is provided free of charge. The Full Destination
Management Manual uses built in functions which require Excel
Macro’s to be enabled. Instructions on how to enable Excel
macros are available on the manual’s download page or
from your Tourvest Inbound Operation representative.
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Functions
The auto mark-up and conversion functions on the main page allow
users to automatically add
their own mark-up and convert our nett tariffs throughout the
entire manual to their own local currency and selling tariff.
These converted and marked up tariffs are then shown next to
our nett tariffs. These functions allow the user to convert
our tariffs to their own gross selling rate for direct consumer
or travel agent sales. The entire manual is easily printed,
making it possible to create hard copies showing both nett and
gross rates.
A number of versions of the Full Destination Management Manual
are released throughout each contract year, due to additions
and rate amendments. The rate amendments section of the Full
Destination Management Manual has a complete list of all rate
changes made between each version of the manual. This provides
a quick reference for users to note changes between versions.
Global Access
The manual is available for download either as a compressed
self-extracting zip file or as a normal Excel file. Please contact
your Tourvest Inbound Operation representative for more detail
on how to download your Full Destination Management Manual.
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Navigation
Users can navigate from the main page to each of the following
country pages, where they will find a further navigational screen
for the different product categories for that country, all while
still staying in the same document.
Additional navigation has been added to the accommodation section
to allow users to easily identify accommodation establishments
in the required region or location. Users have the option of
sorting the information on the page by hotel group, region,
location or establishment name, alternatively they can use the
built in search functionality, by simply typing in the name
or part of the name of the establishment, region, location or
any other field, and clicking on the search button. The accommodation
section also includes buttons that allow the user to customise
the information displayed in the accommodation section. Users
can hide or unhide selected columns to suit their needs for
displaying or printing of the accommodation section.
Maps
Maps of all the Southern Africa countries as well as detailed
maps of the South African provinces are included.
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TIO Intranet
The purpose of the TIO Intranet is to help employees quickly
find and view information and access custom business applications
relevant to their roles and responsibilities. Via a simpleto-
use web browser interface, intranet users can access data held
in any database the organisation wants to make available, anytime
and (subject to security provisions) from anywhere, increasing
employees' ability to perform their jobs faster, more accurately,
and with the confidence that they have the right information.
The flow of information in our business environment is crucial
to the development and sustainability of all the TIO Brands.
In a marketplace where knowledge is power and speed is crucial,
the TIO Intranet has been purposely designed to bring a wide
range of information to each users’ desktop in an organised
and efficient manner.
Critical information is now shared on an easy to usecommon platform,
whilst sensitive information is kept secure and brand specific.
Information is made available to employees on a ‘pull’
basis, allowing employees to link to relevant information at
a time which suits them, rather than being deluged indiscriminately
by emails, vastly improving the time management of critical
consultant staff servicing our agents.
Quality information is vitally important for the success of
the Intranet. With more than 350 employees, every employee not
only benefits from using the system, but also has a part to
play in contributing to the content and development of the system.
The TIO Intranet serves as a most valuable and powerful tool
for communication within the organisation both vertically and
horizontally.
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